SHIPPING METHODS
Goods Handover to the Courier
The handover times for goods to the courier are clearly stated on each product page.
The days indicated are always to be understood as business days, excluding Saturdays, Sundays, and public holidays.
Shipping is carried out exclusively via insured express courier.
Order Summary and Purchase Receipt
Once the order has been completed on www.donkeye.com, the customer will be able to download a detailed order summary along with the corresponding purchase receipt directly from their account on the website.
The receipt is issued based on the billing information provided by the customer at the time of the order.
Shipping Costs and Payment Methods
Shipping costs are borne by the customer and are clearly indicated at the time the order is placed.
Payment for the goods must be made using the method selected by the customer at the time of the order.
Delivery Times and Liability
The delivery times indicated are purely indicative and may be subject to changes due to force majeure, traffic conditions, road accessibility, or official orders from authorities.
Ottica Soprana e Marcato snc cannot be held liable for any delays in order processing or in the delivery of goods.
Inspection at the Time of Delivery
Upon delivery, the customer is required to check:
that the number of packages delivered matches what is stated on the invoice;
that the packaging is intact, undamaged, and not wet or otherwise altered.
We emphasize the importance of this check in order to promptly request the necessary assistance in case of any issues.
Handling of Damaged or Mishandled Packages
If the package is visibly damaged, the customer must immediately report this to the courier by writing the following before signing the delivery slip:
“DAMAGED PACKAGE”.If the package appears mishandled but intact, the customer should still write the following before signing the delivery slip:
“ACCEPTED WITH RESERVATION PENDING CONTENT INSPECTION”.
Problem Reporting and Responsibility
In both cases (accepted with reservation or rejected due to visible damage), the customer must promptly inform Ottica Soprana e Marcato snc by email at info@donkeye.com.
The customer assumes full responsibility for any statements made at the time of receipt of the goods.